Starspins
Ruling
Starspins Casino presents a pretty simple website. One thing that gets noticed straight away however is the banner with four progressive jackpots. STARSKIN is the trendsetter in the skincare beauty market, developing innovative cosmetic products that never compromise on quality and proven results. Key words: clean, natural, premium ingredients, ancient herbal technology and medical science. New players only, min deposit £10, £8 max win per 10 spins, max bonus equal to lifetime deposits (up to £250), 65x wagering requirements and full t&cs apply here. Casino Sister Site - #1 Bingo & Casino Index!
Found for the Player - As has become standard for this group of operators, StarSpins casino has refused to discuss this issue with our service.
Read our StarSpins Casino Review.
Player's Complaint
Closed my account in April 2014 I am addicted to gambling and told them I had gambling promblems.
In March 2017 I spoke to the customer adviser I told them I was okay to play and that I would set a deposit limit. I spent a large amount of money. In early June they emailed me with concerns over my spending and I did not set a deposit limit. I was embarrassed and did not reply. My account was closed on 6th June. On 22nd I phoned them to reopen my account, I told them I was fine so they reopened my account. After spending £10000 again I closed my account due to gambling problems, this time they will not reopen
as I admitted to gambling problems. I feel my £10000 should be returned to me. As I admitted gambling problems and I ignored emails from starspins, I feel my account should not have been opened once let alone twice.
Starspins Review
Starspins have refused to refund but have said because of gambling responsibiltys they will be pay £9.99 for each device and add gam block to them.
Why would they take responsibilty got my gamling issues.
3 Responses
Hi lyngod57 - welcome to ThePOGG.com!
Before we go any further, StarSpins are part of a group that are routinely non-cooperative in the management of complaints submitted to this service. While we will try to speak to the operator the chances of a successful mediation are low.
Thanks,
ThePOGG
Hi lyngod57,
Starspins have responded and unfortunately the have been clear that they will not discuss complaints with this service. They've asked us to refer you to their chosen ADR, eCOGRA. Our understanding is that eCOGRA do not review Responsible Gambling issues, but that may have changed since we last looked.
Sorry we could not be of further help!
ThePOGG
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